Job Description
Join our award-winning hotel team as a Front Desk Agent and become the welcoming face of Kansas City's premier hospitality destination! We're seeking enthusiastic individuals to deliver exceptional guest experiences while kickstarting their careers in the thriving hospitality industry. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our luxury hotel chain.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and confidential information
- Process payments and operate property management systems
- Assist with luggage, concierge services, and local recommendations
Qualifications
- High school diploma or equivalent required
- Previous customer service or hospitality experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with reservation systems
- Flexible availability including nights, weekends, and holidays
- Positive attitude and professional appearance
- Valid driver's license preferred