Job Description
Join our award-winning downtown Nashville hotel team as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences with weekly pay and competitive benefits. Be the first impression of Music City while advancing your hospitality career in one of America's fastest-growing tourism destinations.
Enjoy free parking, employee discounts, and a vibrant work culture where your growth is prioritized. Perfect for detail-oriented individuals who thrive in fast-paced environments!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate cash drawer reconciliation
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local attractions to enhance guest experiences
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Tennessee driver's license and clean driving record
- Basic knowledge of Nashville attractions and transportation
- High school diploma or equivalent; hospitality degree preferred