Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in the heart of New York! We're seeking energetic professionals to deliver exceptional guest experiences at our luxury boutique hotel. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities in one of the world's most vibrant cities. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to start your hospitality career journey!
Responsibilities
- Check guests in/out efficiently using PMS systems while maintaining accuracy in billing and room assignments
- Handle guest inquiries, complaints, and special requests with professionalism and empathy
- Manage reservations, cancellations, and room status updates in real-time
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Process payments, manage cash handling, and reconcile daily transactions
- Execute checklists and procedures for opening/closing shifts
- Uphold brand standards through meticulous attention to detail in all guest interactions
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Proficiency in hotel management software (e.g., Opera, StayNTouch)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during high-traffic periods
- Valid work authorization in the United States
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of NYC attractions and transportation systems
- High school diploma or equivalent required