Job Description
Join our award-winning team at Grand Harbor Inn, where exceptional hospitality meets coastal charm! We're seeking a passionate Part-Time Front Desk Agent to create memorable experiences for our guests in the heart of Jacksonville. This role offers flexible scheduling and the opportunity to grow within our luxury hotel chain. If you thrive in fast-paced environments and possess a genuine love for service, apply today to become the welcoming face of our property!
Responsibilities
- Deliver outstanding guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Handle guest requests promptly, including concierge services and troubleshooting
- Process payments and maintain accurate financial documentation
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through attentive service and property knowledge
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in hotel/lodging
- Proficiency in property management systems (Opera, Delphi, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays