Job Description
Join our award-winning team at the heart of Manhattan as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable experiences for our international guests. This entry-level role offers rapid career growth in luxury hospitality with comprehensive training and a supportive team environment. Enjoy competitive pay, flexible scheduling, and discounts at our global properties. Perfect for career-starters seeking dynamic shift work in NYC's vibrant hospitality scene.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences using property management systems
- Manage room assignments, reservations, and payment processing with precision
- Respond promptly to guest inquiries and resolve service issues
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through professional appearance and communication
- Assist with luggage handling and valet services as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Basic computer literacy and familiarity with reservation systems
- Excellent verbal communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and problem-solving abilities
- Flexible availability including nights, weekends, and holidays
- Previous customer service experience (hospitality preferred)
- Valid work authorization in the United States