Job Description
Join our award-winning luxury hotel in the heart of Dallas as a Front Desk Agent! At Grand Plaza Hotel, we pride ourselves on delivering exceptional guest experiences, and we're seeking charismatic professionals to be the first point of contact for our international clientele. This role offers competitive compensation, comprehensive benefits, and clear pathways for career advancement in hospitality management.
As a Front Desk Agent, you'll manage check-in/check-out processes, handle guest inquiries with professionalism, and resolve issues with a solutions-oriented approach. Our state-of-the-art facility features premium amenities including a rooftop pool, spa, and fine dining restaurant. We provide extensive training on our proprietary hotel management system and offer opportunities for cross-departmental exposure to enhance your hospitality expertise.
Responsibilities
- Deliver exceptional guest service through warm welcomes and personalized assistance
- Efficiently manage check-in/check-out procedures using Opera property management system
- Process payments, handle cash transactions, and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments to resolve guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Respond to guest inquiries with accurate information about local attractions
- Maintain organized front desk operations and documentation
- Participate in daily shift briefings and contribute to team success
Qualifications
- Minimum 1 year hotel front desk or high-level customer service experience
- Proficiency in Opera property management system or similar PMS
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak periods
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Dallas landmarks, transportation, and events
- High school diploma or equivalent required; hospitality certification preferred