Job Description
Join our award-winning luxury hotel in the heart of Miami Beach! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and concierge services. Enjoy competitive pay, comprehensive benefits, and career advancement in a vibrant hospitality environment.
Why Join Us?
- Competitive salary + performance bonuses
- Full benefits (health/dental/vision)
- 401(k) with company match
- Complimentary hotel stays worldwide
- Dynamic Miami Beach location
Responsibilities
- Manage seamless guest check-in/check-out procedures
- Process reservations and optimize room assignments
- Handle guest inquiries and resolve issues promptly
- Coordinate with housekeeping, valet, and security teams
- Process payments and manage cash handling
- Utilize PMS systems (Opera/Sabre) efficiently
- Upsell hotel services and local experiences
Qualifications
- 2+ years luxury hotel front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency in PMS systems and Microsoft Office
- Fluency in English; Spanish proficiency highly valued
- Ability to work flexible shifts/nights/weekends
- Valid Florida driver's license preferred
- High school diploma; hospitality degree a plus