Job Description
Join our award-winning luxury hotel in the heart of downtown Chicago! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes with attention to detail
- Resolve guest inquiries and concerns with professionalism and empathy
- Coordinate with housekeeping, maintenance, and concierge teams
- Process payments and maintain accurate reservation records
- Upsell hotel amenities and services to enhance guest satisfaction
- Operate hotel management systems (Opera, etc.) with proficiency
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Professional appearance and positive attitude
- High school diploma or equivalent required