Job Description
Join our award-winning luxury waterfront hotel in Boston's Seaport District as a Weekend Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during high-energy weekend operations. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their career in premium hospitality. Enjoy competitive pay, complimentary meals, and a vibrant team culture in one of America's most dynamic cities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm, personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest complaints and resolve issues proactively to ensure satisfaction
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Act as hotel ambassador with local area knowledge and recommendations
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency in hotel management systems (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to work flexible weekends (Fri/Sat/Sun) and holidays
- High school diploma or equivalent; hospitality degree preferred
- Valid Massachusetts Food Handler's certification (or willingness to obtain)
- Fluent English; multilingual abilities a plus