Job Description
Join our award-winning hospitality team at Grand Hotel Detroit as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic luxury environment. If you thrive in fast-paced settings and possess exceptional communication skills, we want you on our team!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage cash drawer reconciliation
- Coordinate with housekeeping, maintenance, and security departments
- Utilize hotel management software (Opera) for daily operations
- Upsell hotel services and amenities to enhance guest experiences
- Maintain clean and organized front desk area at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and conflict resolution
- Ability to multitask in high-pressure situations
- Basic knowledge of local attractions and transportation
- Flexibility to work evenings, weekends, and holidays