Job Description
Join our award-winning team at Seaside Hospitality Group, where coastal elegance meets exceptional service! We're seeking a charismatic Front Desk Agent to be the first point of contact for our distinguished guests at our Virginia Beach oceanfront property. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment. If you thrive in fast-paced settings, possess a passion for creating memorable guest experiences, and excel in multitasking, we encourage you to apply today!
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out procedures and personalized assistance
- Manage room reservations, bookings, and room status updates with precision
- Handle guest inquiries, complaints, and requests promptly and professionally
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Utilize property management systems (e.g., Opera) efficiently
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of front desk or customer service experience in a hotel setting
- Proficiency in property management software and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and organizational abilities
- Valid Virginia driver's license (if required for local errands)
- Basic knowledge of local attractions and transportation options