Job Description
Join our award-winning team at Grand Plaza Hotel Denver, where hospitality meets excellence! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences in the heart of downtown. With weekly pay and a supportive team environment, this is your chance to grow in the hospitality industry while enjoying Denver's vibrant culture. Perfect for career-driven individuals who thrive in fast-paced settings and value work-life balance.
Responsibilities
- Check-in/check-out guests with precision and professionalism
- Manage reservations and optimize room assignments
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize PMS systems for efficient operations
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid Colorado driver's license (for airport runs)
- High school diploma or equivalent
- Basic knowledge of Denver attractions and transportation
- Strong attention to detail and multitasking ability