Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and become the welcoming face of our luxury hospitality experience! We're seeking passionate professionals to deliver exceptional guest service while enjoying weekly pay and career advancement opportunities. Our Philadelphia location offers competitive compensation, comprehensive benefits, and a vibrant work culture in the heart of the city. If you thrive in dynamic environments and take pride in creating memorable guest experiences, we want to meet you!
Responsibilities
- Check-in/out guests efficiently with warm hospitality and attention to detail
- Manage reservations, room assignments, and billing operations
- Resolve guest inquiries and concerns with professionalism and empathy
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized front desk area
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Basic math and cash handling proficiency
- Positive attitude with guest-first mindset
- High school diploma or equivalent