Job Description
Join the dynamic hospitality team at Baltimore Grand Hotel as a Part-Time Front Desk Agent! Perfect for career starters or those seeking flexible hours, this role requires no prior experience – just your passion for exceptional service. You'll be the first point of contact for guests, ensuring memorable experiences while operating our modern front desk systems. Enjoy competitive pay, complimentary meals, and opportunities for growth within our award-winning hotel chain.
Responsibilities
- Warmly welcome and check-in/check-out guests using PMS software
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with luggage and valet services as needed
Qualifications
- No experience required – full training provided
- High school diploma or equivalent required
- Proficient in basic computer applications
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and decision-making abilities
- Flexible availability including weekends/holidays
- Positive attitude with customer-first mindset