Job Description
Join our award-winning luxury hotel in the heart of downtown Omaha! As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service that creates memorable experiences. We offer competitive benefits, career growth opportunities, and a vibrant team environment.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve concerns with professionalism
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain accurate reservation records and room status updates
- Execute check-in/out procedures while adhering to brand standards
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of local attractions and transportation
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required