Job Description
Are you a seasoned hospitality professional looking for a challenging and rewarding role? The Grand Lakes Hotel & Resort is seeking a dedicated Hotel Operations Manager to lead our exceptional team in the heart of downtown Chicago. We pride ourselves on delivering world-class service and creating unforgettable guest experiences. If you have a passion for operations and a knack for leadership, we want to hear from you.
As the Operations Manager, you will be the backbone of our hotel's success, ensuring seamless day-to-day operations, maintaining high standards of cleanliness, and fostering a positive work environment for our staff.
Responsibilities
- Oversee daily hotel operations, including front desk, housekeeping, maintenance, and food & beverage services.
- Manage budgets and financial reporting to ensure profitability and cost control.
- Lead, train, and mentor a diverse staff of 50+ employees.
- Ensure compliance with all local, state, and federal regulations, as well as brand standards.
- Handle guest complaints and issues with diplomacy and efficiency to ensure high satisfaction scores.
- Coordinate with the sales and marketing team to drive occupancy rates and revenue.
- Conduct regular staff meetings and performance reviews.
Qualifications
- Minimum of 5 years of experience in hotel management or a related role.
- Bachelor’s degree in Hospitality Management or a related field preferred.
- Strong leadership and interpersonal communication skills.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Valid driver’s license.