Job Description
Join our dynamic hospitality team at the Grand Plaza Hotel, where we prioritize exceptional guest experiences and staff growth. We're seeking a passionate Front Desk Agent to be the first point of contact for our valued guests. Enjoy competitive weekly pay, comprehensive benefits, and a supportive work environment in the heart of Albuquerque. This role offers opportunities for career advancement within our expanding hotel chain.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve concerns promptly with professionalism
- Process payments and manage billing transactions securely
- Coordinate housekeeping and maintenance requests for guest rooms
- Upsell hotel amenities and services to enhance guest experience
- Maintain organized records of guest preferences and special requests
- Collaborate with team members to ensure seamless hotel operations
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Basic math and cash handling abilities
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with problem-solving mindset
- High school diploma or equivalent required