Job Description
Join our prestigious hospitality team in the heart of Washington DC! We're urgently seeking a charismatic Front Desk Agent to deliver exceptional guest experiences at our luxury downtown property. As the first point of contact, you'll embody our brand's elegance while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of the world's most dynamic cities.
Responsibilities
- Handle guest check-ins/checkouts with efficiency and warmth
- Manage reservations and room assignments
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (Opera/PMS)
- Assist with concierge services and local recommendations
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software
- Ability to multitask in fast-paced environments
- Basic knowledge of Washington DC attractions
- Flexible availability including nights/weekends
- High school diploma or equivalent required