Job Description
Join our vibrant team as a Night Shift Front Desk Agent at Grand Hospitality Group's flagship San Antonio location! We're seeking energetic individuals to deliver exceptional guest experiences during evening hours. No prior experience is required – we provide comprehensive training to kickstart your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic environment.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and address guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Resolve guest concerns promptly to ensure satisfaction
- Monitor hotel safety protocols during overnight hours
- Prepare daily reports and maintain lobby cleanliness
Qualifications
- High school diploma or equivalent (no experience necessary)
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving abilities
- Flexibility to work nights, weekends, and holidays
- Positive attitude and team collaboration skills