Job Description
Join our award-winning team at Harborview Hotels & Resorts in downtown Baltimore! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during flexible shifts including nights, weekends, and holidays. As the first point of contact, you'll embody our commitment to luxury hospitality while handling check-ins, managing reservations, and resolving guest inquiries with precision and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of Baltimore's premier hospitality destinations.
Responsibilities
- Manage seamless guest check-in/check-out processes across all shifts
- Handle reservation inquiries, modifications, and cancellations with accuracy
- Resolve guest concerns promptly using problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems efficiently
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hospitality or customer service experience
- Flexible availability for rotating shifts (nights, weekends, holidays)
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Strong attention to detail and organizational abilities
- Ability to multitask in fast-paced environments
- Basic knowledge of Baltimore area attractions preferred
- Valid Maryland driver's license (if required for errands)