Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, Sacramento's premier destination for luxury and comfort. We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences during day, evening, and overnight shifts. This entry-level position offers comprehensive training, career advancement opportunities, and a vibrant work environment in the heart of downtown Sacramento.
As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Perfect for career starters seeking flexible scheduling and growth in the hospitality industry.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, modifications, and special requests with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and security teams
- Uphold brand standards through professional appearance and communication
- Assist with luggage handling and valet services as needed
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience
- Proficiency with basic computer systems and reservation software
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Problem-solving abilities with a guest-centric approach
- Valid California driver's license preferred
- Basic knowledge of Sacramento area attractions an asset