Job Description
Join our award-winning team at Grand Plaza Hotel Fresno, where hospitality meets excellence! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of California's Central Valley. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic hotel environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation modifications, cancellations, and room assignments with accuracy
- Resolve guest inquiries and concerns promptly, exceeding service expectations
- Process payments, manage cash handling, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities, dining packages, and local attractions
- Maintain detailed guest preference profiles for personalized service
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera property management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license and clean driving record
- Basic knowledge of Fresno attractions and transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required