Job Description
Join our award-winning team as an Entry-Level Front Desk Agent at the prestigious Oceanview Resort & Spa in Virginia Beach! This is your gateway to a thriving hospitality career with comprehensive training, competitive benefits, and opportunities for rapid advancement. We're seeking energetic, guest-focused individuals to deliver exceptional service while experiencing Virginia's premier coastal destination.
As a Front Desk Agent, you'll be the first point of contact for our international guests, creating memorable experiences through personalized service. Enjoy a supportive environment with flexible scheduling, employee discounts, and career development programs designed to help you grow into management roles.
Responsibilities
- Check-in/out guests efficiently using hotel management systems while maintaining accuracy
- Handle guest inquiries, complaints, and special requests with professionalism
- Manage reservations, room assignments, and room status updates
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest needs
- Execute upselling strategies for room upgrades and amenities
- Maintain detailed guest preference profiles for personalized service
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Proficiency in basic computer applications (MS Office, POS systems)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Valid driver's license and reliable transportation