Job Description
Join our award-winning team at the luxurious Grand Plaza Hotel in Charlotte, NC! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our AAA Four-Diamond property. This urgent hiring opportunity offers competitive pay, comprehensive benefits, and rapid career advancement for hospitality professionals who thrive in fast-paced environments. Enjoy our prime downtown location near Uptown Charlotte's vibrant attractions while representing one of the city's premier hospitality destinations.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with exceptional service
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to maximize revenue
- Maintain accurate guest records and reservation details
- Execute emergency procedures and security protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid North Carolina hospitality certification
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Charlotte attractions and transportation
- Professional appearance and positive demeanor