Job Description
Join the vibrant hospitality scene in Portland as a Front Desk Agent with Grand City Hotels! We're seeking energetic professionals to deliver exceptional guest experiences while enjoying the convenience of weekly pay. Our downtown property offers a dynamic work environment where your customer service skills shine. As a key ambassador of our brand, you'll create memorable stays for travelers from around the world while advancing your career in one of Oregon's most exciting cities.
We offer competitive hourly wages, comprehensive benefits, and opportunities for growth within our hotel chain. If you thrive in fast-paced settings and love making people feel welcome, apply today to start your journey with us!
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel management systems
- Process payments, handle cash transactions, and maintain accurate financial records
- Resolve guest inquiries and concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Upsell hotel amenities and services to enhance guest experiences
- Maintain detailed reservation records and update guest preferences
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with hotel management software (e.g., Opera, SiteMinder)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Basic knowledge of Portland attractions and local transportation
- Flexible availability including nights, weekends, and holidays
- Valid Oregon driver's license preferred for valet duties