Job Description
Join our award-winning team at The Grand Austin Hotel, where exceptional guest experiences meet Southern hospitality. We're seeking a charismatic Front Desk Agent to be the first point of contact for our discerning travelers. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities. If you're passionate about creating memorable moments and thrive in a fast-paced environment, we want to meet you.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Maintain accurate guest records and utilize PMS software effectively
- Process payments and handle cash/credit transactions securely
- Act as local tourism ambassador providing personalized recommendations
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in Opera or other property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during high-volume periods
- Valid Texas driver's license with clean record (for va duties)
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Austin attractions and transportation
- High school diploma or equivalent; hospitality degree preferred