Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Desert Oasis Hotel! We're seeking friendly, energetic individuals with no prior experience to create memorable guest experiences in the heart of Tucson. As a key ambassador of our brand, you'll be the first point of contact for our international and domestic guests, embodying our commitment to exceptional service. We provide comprehensive training and a supportive environment for career growth in the luxury hospitality sector.
Responsibilities
- Warmly greet, register, and check-in guests using our property management system
- Handle guest inquiries, resolve concerns, and provide local recommendations
- Process payments, manage cash transactions, and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments for guest requests
- Operate multi-line phone systems and manage reservation bookings
- Uphold strict security protocols for guest confidentiality and property safety
- Prepare daily reports and maintain front desk organization
Qualifications
- No experience required - comprehensive training provided
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings, weekends, and holidays
- Basic computer proficiency with willingness to learn new systems
- High school diploma or equivalent required
- Valid Arizona driver's license preferred
- Spanish language skills a plus