Job Description
Join our award-winning team at Seaside Hotel & Resort, where coastal elegance meets exceptional service! We're seeking passionate Hotel Front Desk Agents to deliver unforgettable guest experiences in the heart of Long Beach. Enjoy weekly pay, competitive benefits, and a vibrant work environment just steps from the Pacific. Perfect for hospitality professionals who thrive in fast-paced settings and take pride in creating memorable stays.
Responsibilities
- Manage check-in/check-out processes efficiently with attention to detail
- Handle guest inquiries, reservations, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Upsell hotel amenities and services to enhance guest satisfaction
- Resolve guest complaints promptly and maintain positive relationships
Qualifications
- Previous hotel or customer service experience required
- Strong communication and problem-solving skills
- Proficiency with reservation software (e.g., Opera, Delphi)
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Long Beach attractions and transportation
- High school diploma or equivalent; hospitality certification preferred