Job Description
Are you looking to kickstart your career in the dynamic world of hospitality? LuxeStay Houston is currently seeking a motivated and friendly Front Desk Agent to join our award-winning team. We are proud to offer no experience required positions, providing comprehensive on-the-job training to help you thrive in the hotel industry.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they have a memorable stay from the moment they arrive. We value personality, enthusiasm, and a commitment to excellence. If you are ready to grow professionally in a supportive environment, we want to meet you!
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Full benefits package including health, dental, and vision insurance.
- Flexible scheduling and opportunities for career advancement.
- Discounted hotel stays and dining options.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using the property management system.
- Answer incoming phone calls and emails promptly to address inquiries or requests.
- Handle guest complaints or issues with patience and a focus on resolution.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Perform light administrative tasks such as filing, data entry, and mail distribution.
- Maintain the cleanliness and organization of the front desk and lobby area.
Qualifications
- No prior experience required; we provide full training.
- Must be at least 18 years of age.
- Strong interpersonal and communication skills.
- Ability to work a flexible schedule, including weekends, nights, and holidays.
- Basic computer literacy and willingness to learn new software.
- A friendly demeanor and a genuine passion for customer service.