Job Description
Join our award-winning hospitality team at Grand Plaza Hotels! We're seeking passionate individuals to create memorable guest experiences at our iconic downtown Chicago location. No prior experience required – we provide comprehensive training for career-ready candidates. Enjoy competitive pay, growth opportunities, and a vibrant work environment in the heart of the Windy City.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Utilize property management systems (Opera) to update guest information and preferences
- Handle guest complaints and resolve issues promptly with a solutions-oriented approach
- Maintain accurate records and financial transactions according to company policies
- Promote hotel amenities and services to enhance guest satisfaction
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Proficiency in basic computer applications
- Ability to multitask in a fast-paced environment
- Customer service mindset with attention to detail
- Flexible schedule availability including nights/weekends
- Professional appearance and positive attitude
- No hospitality experience necessary – training provided!