Job Description
Join our award-winning luxury hotel in the heart of Boston as a Front Desk Agent. You'll be the first point of contact for our discerning international guests, delivering exceptional service while showcasing Boston's rich culture and history. We offer competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's most vibrant hospitality markets.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, concierge, and maintenance teams for seamless operations
- Resolve guest complaints promptly and exceed service expectations
- Utilize property management systems (Opera/PMS) efficiently
- Act as a local Boston ambassador recommending attractions and dining
- Maintain accurate shift reports and financial documentation
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in property management systems (Opera/PMS)
- Exceptional communication and conflict resolution skills
- Valid Massachusetts driver's license with clean record
- Ability to work flexible shifts including weekends/holidays
- Fluency in English; Spanish/French highly valued
- Knowledge of Boston tourism landscape preferred
- Professional appearance and warm demeanor