Job Description
Join our award-winning luxury resort on the Strip as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of Las Vegas. As the first point of contact, you'll embody our brand's elegance while handling check-ins, managing reservations, and solving guest inquiries with finesse. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of the world's most dynamic hospitality destinations.
Responsibilities
- Efficiently manage guest check-ins/check-outs using property management systems
- Handle reservation modifications and VIP requests with precision
- Resolve guest inquiries and concerns promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through professional appearance and service etiquette
- Conduct daily audits and shift report handovers
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible schedules including nights/weekends
- Valid NV state gaming card (or willingness to obtain)
- High school diploma or equivalent; hospitality degree preferred
- Strong attention to detail and multitasking abilities
- Basic knowledge of Las Vegas attractions and services