Job Description
We're seeking an enthusiastic Front Desk Agent to join our luxury team at Grand Hotel Tucson! As the first point of contact for our guests, you'll create unforgettable experiences while managing check-ins, reservations, and guest inquiries. This immediate hire opportunity offers competitive pay, benefits, and career growth in a vibrant downtown location. If you thrive in fast-paced environments and excel at customer service, apply now!
Responsibilities
- Handle guest check-ins/check-outs efficiently using hotel management systems
- Manage reservations and process payments accurately
- Resolve guest inquiries and concerns with exceptional service
- Coordinate with housekeeping and maintenance departments
- Uphold hotel safety and security protocols
- Process guest mail/packages and assist with luggage
- Maintain organized front desk documentation
Qualifications
- 1+ years of hospitality or customer service experience
- Proficiency with reservation software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license and clean driving record
- Flexible availability including nights/weekends
- Basic knowledge of Tucson attractions and services