Job Description
Join our award-winning team at Grand Plaza Hotel in Portland’s vibrant downtown! We’re seeking enthusiastic Front Desk Agents to create unforgettable guest experiences. As the first point of contact, you’ll embody our commitment to exceptional hospitality while handling check-ins, managing reservations, and resolving inquiries with professionalism and warmth. This entry-level role offers comprehensive training, career growth opportunities, and a chance to be part of Portland’s premier hotel destination. If you’re passionate about service and ready to launch your hospitality career, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software systems
- Handle reservation inquiries, modifications, and room assignments with accuracy
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Utilize yield management principles to optimize room occupancy and revenue
- Execute daily audits of front desk procedures and documentation
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Portland attractions and transportation systems
- Strong attention to detail and multitasking capabilities
- Valid Oregon Food Handler’s Card (or willingness to obtain)