Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic individuals to join our Memphis hotel team as Front Desk Agents. No prior experience is required—just a passion for exceptional service and a welcoming attitude. You'll be the first point of contact for our guests, ensuring memorable stays while gaining valuable industry skills.
We offer comprehensive training, career advancement opportunities, and a supportive team environment. Enjoy competitive pay, flexible scheduling options, and employee discounts on hotel stays. Join us in delivering Southern hospitality excellence in the heart of downtown Memphis!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments accurately
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Uphold cleanliness and professional appearance at the front desk
- Assist with special requests and concierge services
Qualifications
- High school diploma or equivalent (GED)
- Customer service mindset with strong communication skills
- Basic computer proficiency and willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Professional demeanor and positive attitude
- Reliable transportation and consistent attendance
- Must be available to work weekends and holidays