Job Description
Join our dynamic hospitality team as a Night Shift Front Desk Agent at Desert Oasis Hotels! This pivotal role requires exceptional customer service skills to manage overnight operations, ensuring guest satisfaction and operational excellence. You'll be the face of our Tucson property during evening hours, handling check-ins, resolving inquiries, and maintaining security protocols. We offer competitive pay, comprehensive benefits, and a supportive environment for career growth in the heart of Arizona's vibrant hospitality scene.
Responsibilities
- Manage guest check-ins/checkouts with precision and professionalism
- Address guest inquiries and resolve issues promptly
- Oversee overnight security procedures and emergency protocols
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Update reservation systems and manage room assignments
- Prepare end-of-night reports and daily summaries
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Strong attention to detail and multitasking abilities
- Valid Arizona driver's license (preferred)
- Ability to work independently during overnight shifts
- Basic knowledge of Tucson attractions and services
- Flexibility to work weekends and holidays