Job Description
Join our award-winning luxury hotel in the heart of Dallas as a Front Desk Agent! We're seeking a charismatic hospitality professional to create unforgettable guest experiences. This role offers competitive compensation, growth opportunities, and the chance to be part of a dynamic team in one of America's most vibrant cities. Enjoy comprehensive benefits including health insurance, paid time off, and hotel discounts. If you're passionate about service excellence and thrive in fast-paced environments, apply today!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservation systems and optimize room occupancy daily
- Resolve guest inquiries and complaints with swift, empathetic solutions
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Process payments accurately and maintain financial records
- Execute upselling strategies for premium rooms and amenities
- Maintain pristine front desk area and lobby ambiance
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (Opera, Cloudbeds preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Valid Texas driver's license with clean record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Dallas attractions and transportation
- Fluent English; Spanish proficiency strongly preferred