Job Description
Join our award-winning luxury hotel in Raleigh, NC, as we urgently seek a passionate Guest Services Manager to elevate our guest experience. This premium role offers competitive compensation, comprehensive benefits, and career growth opportunities within a top-tier hospitality group. If you thrive in fast-paced environments and excel at creating memorable guest interactions, apply now!
Responsibilities
- Lead front desk operations and train staff on premium service standards
- Resolve complex guest inquiries and complaints with exceptional professionalism
- Oversee room inventory management and optimize occupancy rates
- Collaborate with housekeeping and maintenance teams for seamless operations
- Implement innovative guest loyalty programs and personalization strategies
- Conduct daily team briefings and performance reviews
Qualifications
- 3+ years in luxury hotel front desk management
- Proven expertise in Opera or similar hotel management systems
- Exceptional conflict resolution and multitasking abilities
- Valid North Carolina Food Handler certification preferred
- Strong leadership and team development skills
- Ability to work flexible shifts including nights/weekends
- Bachelor's degree in Hospitality or related field preferred