Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of San Francisco! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. No prior experience required – we provide comprehensive training. Enjoy competitive pay, growth opportunities, and a vibrant downtown location. Perfect for career starters passionate about hospitality excellence.
Responsibilities
- Check guests in/out with speed and accuracy using hotel management systems
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards in appearance and service quality
- Sell hotel amenities and local attractions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to stand for extended periods
- Positive attitude and problem-solving mindset
- Flexibility to work weekends/holidays
- No experience required – training provided
- Valid California driver's license preferred