Job Description
Join our award-winning hospitality team at the heart of San Antonio's vibrant Riverwalk! As a Front Desk Agent at Grand Plaza Hotel, you'll be the first point of contact for our global guests, delivering exceptional service that creates memorable experiences. We're seeking charismatic professionals who thrive in dynamic environments and embody our commitment to excellence. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Texas' most iconic destinations.
Responsibilities
- Handle guest check-ins/check-outs efficiently using property management systems
- Manage reservations and room assignments with meticulous attention to detail
- Resolve guest inquiries and concerns proactively to ensure satisfaction
- Process payments accurately and maintain financial transaction records
- Coordinate with housekeeping, maintenance, and valet services
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a polished front desk environment with organized guest documentation
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak seasons
- Basic knowledge of San Antonio attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Valid Texas driver's license preferred