Job Description
Join our award-winning team at Grand Plaza Hotel, Kansas City's premier luxury destination! We're seeking passionate individuals to start their hospitality careers in a dynamic, guest-focused environment. Enjoy competitive pay, comprehensive training, and growth opportunities in the heart of downtown.
Responsibilities
- Deliver exceptional guest service at front desk, concierge, and valet stations
- Manage check-in/check-out procedures and room assignments
- Handle guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service delivery
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with reservation systems
- Attention to detail and problem-solving abilities
- Must be 18+ years old
- Valid Missouri driver's license (if valet role)