Job Description
Join our award-winning team at Grand Hotel Indianapolis as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown. This role offers flexible hours, competitive pay, and opportunities for career growth in the hospitality industry. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk experience preferred
- Proficiency in PMS systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work evenings, weekends, and holidays
- Basic math and cash handling abilities
- Valid Indiana driver's license (if required for shuttle duties)
- Customer service certification a plus