Job Description
Join our award-winning team as a Front Desk Agent at the Grand Plaza Hotel in Oklahoma City! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training. Enjoy competitive pay, benefits, and career growth opportunities in the heart of Oklahoma's thriving hospitality industry. Perfect for career changers or recent graduates looking to start their journey in premium guest services.
Responsibilities
- Check in/out guests efficiently with warm, professional demeanor
- Manage reservations and room assignments using property management systems
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service excellence
- Assist with luggage and VIP guest arrangements
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and customer-first mindset
- Team-oriented with collaborative approach
- No hospitality experience necessary – training provided!