Job Description
Join our dynamic team at Grand Plaza Miami, where hospitality excellence meets vibrant city energy! We're seeking passionate Hotel Front Desk Agents to deliver exceptional guest experiences with the added benefit of weekly pay. Enjoy competitive compensation, flexible scheduling, and career growth opportunities in one of Miami's premier luxury hotels. Weekly pay available!
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Utilize hotel management systems for reservations and bookings
- Upsell hotel amenities and services to enhance guest stays
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel or customer service experience required
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts, including nights/weekends
- High school diploma or equivalent; hospitality certification preferred
- Fluency in English; Spanish proficiency highly valued
- Strong attention to detail and multitasking abilities