Job Description
Join our award-winning luxury hotel in the heart of Phoenix! We're seeking dynamic Front Desk Agents to create unforgettable guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth in a vibrant hospitality environment. Immediate openings available for passionate professionals ready to shine in customer service excellence.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries accurately
- Coordinate with housekeeping, maintenance, and valet teams
- Resolve guest complaints promptly with professionalism and empathy
- Utilize hotel management systems (Opera, Fidelio) efficiently
- Process payments and maintain financial transaction records
- Uphold brand standards and safety protocols at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic mathematical aptitude for handling transactions
- Valid Arizona driver's license (if valet services required)
- High school diploma or equivalent
- Multilingual abilities (Spanish highly valued)