Job Description
Join our vibrant team at Grand Plaza Hotel Miami, where luxury meets hospitality! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the heart of Miami's bustling downtown. As the first point of contact, you'll embody our brand's elegance while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and career growth in one of America's most exciting cities. Apply today and become part of our award-winning hospitality family!
Responsibilities
- Manage seamless guest check-ins/check-outs using hotel management systems
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints and issues proactively to ensure satisfaction
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Process payments and maintain accurate financial records
- Provide local recommendations to enhance guest experiences
- Uphold brand standards through professional appearance and communication
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in Opera, Fosse, or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Florida driver's license (for airport shuttle duties)
- Basic knowledge of Miami attractions and transportation
- High school diploma or equivalent; hospitality certification preferred