Job Description
Join our award-winning team at Grand Cascade Hotels in Portland, Oregon! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury urban retreat. As the first point of contact, you'll embody our brand's elegance while managing check-ins, reservations, and guest inquiries with precision. Enjoy competitive benefits, career growth opportunities, and work in a vibrant downtown location near iconic Portland attractions. Apply today to start your hospitality journey with us!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest concerns promptly with professionalism and empathy
- Process payments accurately and maintain financial transaction records
- Coordinate with housekeeping, maintenance, and security departments
- Assist with concierge services, local recommendations, and event planning
- Maintain a clean and organized front desk environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management software (Opera, Fidelio, or similar)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid Oregon driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Portland attractions and local transportation