Job Description
Join our award-winning hospitality team as a Front Desk Agent at Harbor Bay Resorts! No experience needed – we're seeking enthusiastic individuals ready to deliver exceptional guest experiences in our stunning Tampa Bay location. You'll be the first face our guests see, creating memorable stays through warm service and local expertise. We provide comprehensive training and career growth opportunities in one of Florida's most vibrant cities.
Responsibilities
- Warmly greet and check-in/check out guests with professional courtesy
- Manage reservations, room assignments, and billing inquiries
- Answer phone calls and respond to emails promptly
- Resolve guest concerns with empathy and solution-oriented mindset
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Promote resort amenities and local attractions
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent (required)
- Outstanding communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficient with basic computer systems and reservation software
- Positive attitude and customer-first mentality
- Ability to multitask in a fast-paced environment
- Reliable with flexible availability including weekends
- No prior experience necessary – training provided!