Job Description
Join our award-winning luxury hotel in the heart of Atlanta as a Front Desk Agent! We're seeking a dynamic hospitality professional to create unforgettable guest experiences while managing our high-traffic lobby operations. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our expanding hospitality brand.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations, room assignments, and billing transactions
- Resolve guest inquiries and complaints with prompt, empathetic solutions
- Coordinate housekeeping and maintenance requests efficiently
- Utilize property management systems to maintain accurate records
- Provide local recommendations and concierge services
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software (Opera, etc.)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including nights/weekends
- High school diploma; hospitality certification preferred