Job Description
Join our award-winning team at the prestigious Grand Oaks Hotel in Atlanta! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxury urban retreat. If you're passionate about hospitality and thrive in fast-paced environments, this is your opportunity to shine.
As the first point of contact, you'll create memorable moments through personalized service while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location in the heart of Georgia's capital.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest complaints with empathy and efficiency
- Process payments, manage cash floats, and balance daily transactions
- Coordinate with housekeeping and maintenance departments for guest requests
- Market hotel amenities and upsell premium services
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Professional appearance and positive demeanor
- Valid Georgia driver's license (if required for errands)
- Flexible availability including nights, weekends, and holidays